Welcome to Steers South Africa, the home of flame-grilled flavour. Before using our website, ordering online, or engaging with our services, please take a few minutes to read and understand our Terms and Conditions. These terms are designed to protect both our customers and our brand by clearly explaining your rights, responsibilities, and our commitments. By visiting or using this website, you agree to follow these terms and confirm that you understand them.
General Agreement
When you use the Steers website, it means you accept these Terms and Conditions and agree to use the site responsibly. These terms apply to all users, including those browsing for information, placing online orders, or signing up for newsletters. If you do not agree with any part of these terms, you should stop using the website immediately. Steers reserves the right to change, update, or revise these terms whenever needed, and the latest version will always appear on this page.
Use of the Steers Website
The Steers website is provided for personal, non-commercial use. It allows customers to explore menus, check promotions, find nearby stores, and place orders online. All information shared on the site is for general use, and users must not misuse it. You may not copy, modify, or distribute any content from the site without written permission from Steers. Using the website for illegal or harmful activities such as spamming, hacking, or spreading false information is strictly prohibited. Steers may restrict or suspend access if misuse is detected.
Online Orders and Availability
Steers offers an online ordering service to make your experience convenient and fast. However, all orders depend on store availability, location, and delivery area. Menu items, prices, and promotions may vary from one Steers restaurant to another, depending on local costs and store policies. If a particular product is unavailable or out of stock, the restaurant may offer a suitable alternative or cancel the order with a full refund. Technical errors, incorrect prices, or system faults may also lead to cancellation. Customers are encouraged to review their order details carefully before confirming.
Payments and Pricing
All prices shown on the Steers website include VAT unless stated otherwise. Payment can be made using safe and approved methods such as bank cards or mobile payments. Steers uses secure payment systems to protect your financial information and ensure a smooth checkout process. In case of failed or disputed payments, Steers may cancel the order. Refunds, when applicable, will be processed according to our refund and cancellation policy. Prices and promotions are subject to change at any time without prior notice.
Deliveries and Collection
For delivery orders, Steers strives to prepare and deliver your meals as quickly as possible. Delivery times may vary depending on factors such as distance, weather, and traffic conditions. Customers should provide accurate delivery details to avoid delays or failed deliveries. Once food leaves the store, Steers is not responsible for delays caused by external factors. For collection orders, please arrive at the selected branch at the confirmed time to ensure your meal is fresh and ready.
Promotions and Special Offers
Steers often provides exciting deals, coupons, and limited-time promotions to reward our customers. These offers are subject to specific terms and may vary between online and in-store purchases. Promotions cannot be exchanged for cash and are valid only during the stated period. Steers reserves the right to withdraw or modify promotions at any time.
Intellectual Property Rights
All content, including logos, images, text, graphics, designs, and videos on the Steers website, is owned by Steers or its partners. These materials are protected by copyright and trademark laws. You may not copy, reproduce, or use them for commercial purposes without prior written permission. Any misuse of our brand or materials may lead to legal action.
Accuracy of Information
Steers works hard to ensure all menu details, prices, nutritional information, and promotions are accurate and updated. However, occasional errors may occur. Steers does not guarantee that all content will always be correct, complete, or up to date. We reserve the right to fix errors, update prices, or change menu items whenever necessary without prior notice.
Privacy and Data Protection
Your privacy is very important to us. When you use the Steers website, we may collect personal details such as your name, email address, phone number, and delivery location. This information is used only to complete your order, improve our service, and communicate relevant offers. Steers follows all South African privacy and data protection laws. We do not sell, rent, or share your personal information with unauthorised third parties. You can learn more about how we handle your data by visiting our Steers Privacy Policy.
Cookies and Tracking Technology
Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use our website, remember preferences, and enhance overall performance. You can choose to disable cookies in your browser settings, but doing so may affect certain website features, such as order tracking or store locators.
User Responsibilities
As a user, you must ensure that all information you provide is correct and truthful. You agree not to engage in actions that may harm the website, other users, or Steers’ reputation. Any attempt to interfere with our website or misuse our content is a violation of these terms.
Third-Party Links
From time to time, the Steers website may contain links to third-party websites, such as delivery partners or social media pages. These links are provided for convenience only. Steers does not control or take responsibility for the content, accuracy, or privacy practices of these external sites. We encourage you to review their terms before sharing personal details.
Limitation of Liability
Although Steers takes great care to provide reliable service, we cannot guarantee that the website will always operate smoothly or without interruption. We are not responsible for losses caused by website downtime, technical problems, or information errors. Your use of this website and services is entirely at your own risk.
Changes to the Terms
Steers may update or revise these Terms and Conditions at any time. Updates may occur due to changes in business practices, legal requirements, or customer feedback. The most recent version will always be displayed on this page. By continuing to use our website after updates are made, you agree to the revised terms.
Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any dispute or disagreement arising from website use or online orders will be handled under South African legal guidelines.
Contact Us
If you have any questions about these Terms and Conditions, or need help with an order, please contact the Steers customer service team through our official website or visit your nearest Steers branch. Our team is always happy to assist you.
Final Note
Steers Terms and Conditions are here to make sure every customer enjoys a fair, transparent, and safe experience. By using our website, you agree to act responsibly and help us keep Steers a trusted name in South Africa’s food industry. We appreciate your loyalty and thank you for choosing Steers the flame-grilled taste South Africans love.